GRIDLOCK

Support

Contact Gridlockapp@outlook.com. Include your Support ID from Profile → Account, app version, iPhone model, iOS version, and a clear description. Never send passwords, full payment-card information, Apple private keys, Google credentials, or authentication tokens.

Purchase issue

First use Shop → Restore Purchases. For a missing coin credit or pass entitlement, include the product name and approximate purchase time. Refund requests are handled by Apple.

Account access

Describe whether you used Apple, Google, or Guest access and include any exact error message. Do not send a password.

Safety or player report

Use the in-app Report and Block controls. For an urgent account-safety issue, email support with the Support ID and relevant dates.

Response targets

• Account access or purchase issue: target response within 2 business days.
• Normal conduct report: target review within 48 hours.
• Credible threat or urgent safety issue: prioritized as soon as reasonably possible.

Support contact: Gridlockapp@outlook.com